Here’s the practical version of BeSuro™ delivery and returns information for orders within Singapore. For the complete legal terms, please also review our Shipping and Refund policies.
How quickly will my BeSuro™ order be processed?
Orders are normally processed within 1–2 business days after payment confirmation.
Where does my Singapore order ship from?
Orders are dispatched from Singapore. Local delivery is subject to the service options available for your address at checkout.
How long does Singapore delivery take?
After processing, estimated delivery within Singapore takes 1–2 business days, unless a different estimate is shown at checkout. Processing and delivery are separate: allow the processing time above before the delivery estimate begins. Delivery times are estimates and may be affected by courier delays, public holidays, weather or address issues.
How much is Singapore delivery?
Standard delivery is S$6, with free standard delivery for qualifying orders of S$110 or more. Express delivery is S$15. Available services, eligibility and the final delivery charge are confirmed at checkout for your address and order.
Will I receive tracking?
Tracking will be provided where supported by the selected courier. Tracking information will be sent using the contact details supplied with your order.
Which currency will I pay in?
Singapore-market prices are in Singapore dollars (SGD). Your order total, delivery charge and any applicable tax details are shown at checkout before you pay.
How do I enter my delivery address?
Include the block or house number, street name, building name where applicable, unit number and six-digit Singapore postal code. Provide a contact number for delivery enquiries.
Can I return a BeSuro™ order?
We do not offer returns simply because you change your mind. Because product integrity depends on sealed, uncontaminated components, opened pouches, used stickers, damaged seals or otherwise compromised products are generally non-returnable unless the goods are defective, damaged, incorrect, misdescribed, do not conform to your order, or a return is required by applicable law.
What if my order arrives damaged, faulty or incorrect?
Please contact support@besuro.com as soon as reasonably possible. For faster handling, please provide your order number and reasonable supporting evidence such as photographs. We request that visible damage, incorrect items or delivery issues be reported within 7 days of receipt where practicable. This requested reporting period does not limit any non-excludable statutory rights.
Who pays for return shipping?
For an approved voluntary return that we exceptionally agree to accept, the customer bears the return-shipping cost unless we state otherwise. Where goods are defective, damaged on arrival, incorrect or otherwise do not conform to the order, BeSuro™ will arrange or reimburse reasonable return shipping where required or appropriate under applicable consumer law.
Can I cancel my order?
An order may be cancelled before packing, and may also be cancelled after packing but before dispatch where we are still operationally able to stop shipment. Once an order has been dispatched, it cannot be cancelled, without affecting any applicable statutory rights.
How are refunds issued?
Where a return is required, an approved refund is ordinarily processed after the returned product is received and, where appropriate, assessed. Refunds are normally made to the original payment method. Your bank or payment provider may need additional time for the credit to appear.
Need help with an order?
Email support@besuro.com with your order number. BeSuro™ customer support is available from 9 am–6 pm SGT (UTC+8).